[{"@context":"http:\/\/schema.org","@type":"BlogPosting","mentions":[{"@type":"Thing","url":"https:\/\/www.wikidata.org\/wiki\/Q41171","name":"wiki-unemployment","sameAs":["kg:\/m\/07s_c","https:\/\/en.wikipedia.org\/wiki\/Unemployment"],"@id":"https:\/\/www.wikidata.org\/wiki\/Q41171"},{"@type":"Thing","name":"wiki-customer-retention","sameAs":["kg:\/m\/03gt7nm","https:\/\/en.wikipedia.org\/wiki\/Customer_retention"],"url":"https:\/\/www.wikidata.org\/wiki\/Q5196474","@id":"https:\/\/www.wikidata.org\/wiki\/Q5196474"}],"author":{"@type":"Person","url":"https:\/\/jobbloghq.com\/amber-schneider\/","name":"Amber Schneider","description":"Amber Schneider has significant experience in staffing. She is currently employed at Qualified Staffing, where she is the Area Manager of their Wisconsin business unit.","sameAs":"https:\/\/www.linkedin.com\/in\/amber-schneider-a22890150","@id":"https:\/\/jobbloghq.com\/amber-schneider\/"},"about":{"@type":"Thing","url":"https:\/\/www.wikidata.org\/wiki\/Q1939410","name":"wiki-employee-retention","sameAs":["kg:\/m\/09gjwl3","https:\/\/en.wikipedia.org\/wiki\/Employee_retention"],"@id":"https:\/\/www.wikidata.org\/wiki\/Q1939410"},"description":"Some retention specialists work with employees, not customers, to help them manage their roles and ensure job fit.","name":"Keep Talented Staff With a Retention Specialist","headline":"Keep Talented Staff With a Retention Specialist","citation":["https:\/\/www.axios.com\/2023\/04\/07\/population-change-pandemic","https:\/\/www.bls.gov\/charts\/job-openings-and-labor-turnover\/unemp-per-job-opening.htm"],"dateModified":"2023-04-18","datePublished":"2023-04-18","subjectOf":"https:\/\/jobbloghq.com\/hr-blog\/","url":"https:\/\/jobbloghq.com\/hr-blog\/keep-talented-staff-retention-specialist\/","articleBody":"In most businesses, retention specialist jobs are often dedicated to retaining loyal customers. A newer trend is to support retention specialist positions to help retain employees. Their purpose is to ensure employee needs are met, any issues are addressed, and they are satisfied working at their jobs. Especially for staffing agencies, this can help keep both employees and their temporary employers satisfied. Excellent communication between the retention specialist and the employee is critical to meeting retention goals.\n\nWhy Employee Retention Matters Now More Than Ever\nMost employers will agree that employee retention efforts can require a big focus when the overall unemployment rate is low and job positions are hard to fill. Many states experienced a loss in population since the pandemic as well. And while low unemployment rates may be related to the fact that people are moving out of state, an increase in deaths and a decrease in births are also contributing factors. A figure to always check is the number of jobs available compared to people looking for work. When there are many unfilled positions, each trained employee is a huge asset to a business. Employee retention strategies help show the person how valuable they are and provide solutions to ensure loyalty.\n\nWhat an Employee Retention Specialist Can Do\nWhen employees have many opportunities available to them, a retention specialist can make a difference to make sure an employee and employer find the right fit and keep it. Retention specialist responsibilities are all about interacting with the person to boost employee satisfaction. And it\u2019s often the little things that help make a job more manageable and enjoyable for the long haul.\n\nGetting Employees off to the Right Start\nOne of the best parts of a retention specialist job is the opportunity to meet new hires right after their interview. New situations come with some amount of pressure, and the retention specialist can ensure every new employee knows that they have someone to reach out to in case of any questions or concerns about the new job.\n\nThe first day of the new job can involve lots of changes: a new route to work, a new daily schedule, or changes in transportation and child care. A retention specialist helps smooth the way by calling or texting in advance to make sure all the details of the new position are understood. This may also include the exact start time and date, the work location, and any special work requirements like steel-toed shoes. A new employee might have last-minute questions about seemingly simple things like lunch breaks and job requirements. Here the retention specialist can step in and clarify what to expect.\n\nEven after the first day is over, there may still be questions and issues, so the retention specialist will check in to find out how the day went. After the first week, the specialist will reach out again to make sure the job is a good fit, gather employee feedback, and offer any support that could help to make the transition easier.\n\nSmoothing the Employer\/Employee Relationship\nThe employee retention specialist role is meant to build positive working relationships by helping to address any issues that employees may have as they arise. Whether that means special equipment, assistance with figuring out alternative solutions to transportation, or something else entirely, the retention specialist can assist.\n\nIn some cases, being a retention specialist means being a coach and a mentor. If an employee struggles with tardiness or unexcused absences, the retention specialist can work to understand the root causes and provide coaching to address them. Retention specialists act as a go-between with the employer to address any concerns and keep the relationship running smoothly.\n\nEnsuring Employee Satisfaction\nOne of the best ways to retain staff is to find out what it takes to satisfy them and then look for ways to make it happen. That starts with getting to know each existing employee and what makes them tick. Part of the employee retention specialist\u2019s job description is to keep up with workers in various ways to make sure their needs are being met. Here are some of the ways we learn more about our employees:\n\nText a form to ask for regular feedback on their job and fit for the company.\nVisit a worker on the job to check in face-to-face, address any issues, and answer questions.\nPeriodically call or text employees to touch base and check on their well-being.\nLet them know when they have achieved milestones, such as time on the job, eligibility for benefits, and so on.\nOther Ways That Employers Can Improve Employee Retention\nCompanies can employ a whole range of strategies to show their commitment to employee retention, as we described in 5 Employee Retention Strategies. Whether it\u2019s through recognition or through soliciting feedback, even small actions that show loyalty to your current staff and forge connections with them can make a difference.\n\nWhat are some of the retention efforts a company can implement to retain existing employees? Sometimes all it takes is for managers to show an interest in their personal lives. Ask workers where they want to be in a year or five years and work to help them achieve their goals. Give creative rewards in the form of their favorite candy, tickets to see their favorite band, a surprise celebration with their favorite food (did someone say ice cream?), or a gift card to their favorite restaurant.\n\nWhat Employee Retention and Customer Retention Have in Common\nMany companies have well-developed customer retention strategies, and some of these same customer retention solutions can be applied in similar ways to aid employee retention. Common customer retention solutions that work very well to retain business include:\n\nRespond promptly to customer complaints and customer inquiries.\nSolicit customer feedback from time to time.\nProvide excellent customer service to make existing customers feel valued.\nTreat customers as individuals to ensure customer satisfaction.\nIn short, many of the company policies that ensure customer retention can also help retain existing staff.\n\nAn employee retention specialist works to create positive working relationships and help increase the loyalty of existing employees over time. Some of the most rewarding parts of the role are not even in the retention specialist\u2019s job description.  It can be very rewarding when a retention specialist does everything they can to make sure each employee has a partner to help them become a successful and satisfied employee.","copyrightYear":"2023.0","isFamilyFriendly":true,"isAccessibleForFree":true,"timeRequired":"P0Y0M0DT0H4M29S","wordCount":"1191","mainEntityOfPage":{"@id":"https:\/\/jobbloghq.com\/hr-blog\/keep-talented-staff-retention-specialist\/"},"image":{"@type":"ImageObject","url":"https:\/\/jobbloghq.com\/wp-content\/uploads\/2023\/04\/employee-company.jpg","name":"Keep Talented Staff With a Retention Specialist","height":"837","width":"1136","@id":"https:\/\/jobbloghq.com\/wp-content\/uploads\/2023\/04\/employee-company.jpg"},"publisher":{"@type":"Organization","logo":{"@type":"ImageObject","url":"https:\/\/jobbloghq.com\/wp-content\/uploads\/2023\/12\/the-job-blog-lt-horiz.png","name":"The Job Blog logo","height":"116","width":"818","@id":"https:\/\/jobbloghq.com\/wp-content\/uploads\/2023\/12\/the-job-blog-lt-horiz.png"},"url":"https:\/\/jobbloghq.com\/","employee":["https:\/\/jobbloghq.com\/beverly-mapes\/#Person",{"@id":"https:\/\/jobbloghq.com\/amber-schneider\/"}],"alternateName":"Job Blog HQ","additionalType":["https:\/\/en.wikipedia.org\/wiki\/Internet_forum","https:\/\/en.wikipedia.org\/wiki\/Blog"],"name":"The Job Blog","description":"A resource website containing helpful blog articles and forums for job seekers, employees, recruiters, employers, and anyone with a career.","telephone":"+1 (616) 284-5446","contactPoint":"https:\/\/jobbloghq.com\/contact\/#ContactPoint","foundingDate":"2024","areaServed":"https:\/\/www.wikidata.org\/wiki\/Q30","@id":"https:\/\/jobbloghq.com\/#Organization"},"inLanguage":{"@type":"Language","name":"English","@id":"https:\/\/jobbloghq.com\/#Language"},"@id":"https:\/\/jobbloghq.com\/hr-blog\/keep-talented-staff-retention-specialist\/"},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Hr Blog","item":"https:\/\/jobbloghq.com\/hr-blog\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"Keep Talented Staff With a Retention Specialist","item":"https:\/\/jobbloghq.com\/hr-blog\/keep-talented-staff-retention-specialist\/#breadcrumbitem"}]}]